Network speed
Airalo and Saily are both prominent players in the eSIM market, thanks to their strong speed capabilities.
Each provider supports network speeds of up to 5G with fast and reliable connectivity. However, the actual speed users experience depends on factors like the local carrier partner and the type of network available in the region they’re traveling.
User experience
Both Saily and Airalo offer straightforward apps that are simple, clear, and easy to navigate. Managing your eSIM, checking data usage, and topping up can all be done in just a few taps.
Customer support
Saily focuses on user satisfaction. The provider offers 24/7 live chat and email support, equipped with professionals ready to assist. The website also includes a well-organized FAQ section where you can find answers to common questions and troubleshooting tips.
Airalo also promises good customer care, with 24/7 chat available through both its app and website. While their eSIM setup is generally simple, users can still reach out for prompt assistance whenever needed.
Both providers offer solid support options, but Saily is often noted for its faster response times and quick solutions.
Discounts & refund policies
Saily and Airalo encourage users to use referral programs that offer credit or discounts for both the referrer and the friend. They share similar policies regarding returns. For example, both offer refunds for non-functional eSIMs and allow refund requests within 30 days, provided the issue isn’t due to user error.
Additional features
Saily stands out with its security-focused features. Its service includes built-in ad blocker and web protection to block malicious sites. These tools prioritize user privacy and make sure that you have a secure experience while using mobile data.
In contrast, Airalo offers unique features like mobile calls and text options in select regions. Additionally, Airalo has a loyalty program where users earn Airmoney with each purchase. These credits accumulate for future eSIM purchases.
While both services cater to different needs, Saily focuses more on privacy and security for the users.
User reviews
On Trustpilot, Saily holds a higher rating. Users praise its customer service, and the overall sentiment highlights quick issue resolution. In contrast, Airalo has a lower rating. Positive reviews commend its ease of use, but many negative reviews point to delays in support and issues with data tracking and refunds.
All in all, Saily’s higher rating reflects stronger customer satisfaction.
Conclusion: Our 2025 winner & why
Saily stands out for its flexibility, value, and ease of use. It offers affordable data plans and a user-friendly app, making it a great choice for budget-conscious travelers.
While Airalo offers a wide range of regional and global coverage, it tends to have higher prices. Additionally, it’s known for slow response times and refund issues with customer support.
Overall, Saily offers better value and experience, and it is the best option for most travelers.