Ubigi Customer Support
Not only for eSIMs but regardless of what digital product you purchase, you need good customer service. Preferably, 24/7 live support. This way, if you encounter any issues, you can get them solved promptly.
Unfortunately, Ubigi only offers customer support through an online help center and email. If you experience any issues, you can fill out a form and wait for the support team to get back to you with your inquiry. The form requires you to fill in some information about your device and yourself before you can submit it.
While some customers mention that their response times are generally reasonable, the absence of live chat or phone support inconveniences some users. In addition, some users report that they have had no response from support whatsoever. Thus, reviews show mixed emotions toward Ubigi’s customer support service.
How to Use Ubigi
Getting started with Ubigi is simple. Follow the steps below to start using their eSIM service:
- Download the Ubigi app or visit their website.
- Create an account and install the free Ubigi eSIM profile.
- Choose your desired data plan and activate it.
Upon activation, you must install your newly purchased eSIM plan on your phone. This process might show slight differences depending on whether your device is an iPhone or an Android.
How to use Ubigi eSIM on iPhone:
If you are an iPhone user, follow these steps to activate your eSIM profile on your device:
- Go to your iPhone Settings.
- Tap on “Cellular” and then “Add Cellular Plan”.
- Scan the QR code provided by Ubigi or enter the activation code manually.
How to use Ubigi eSIM on Android:
For Android users, here are the steps to take for profile installation:
- Go to your Android Settings.
- Tap on “Network & Internet” and then “Mobile network”.
- Select “Advanced” and then “Carrier”.
- Tap on “Add carrier” and follow the instructions to install the eSIM.
While straightforward, contact your device manufacturer if you experience any issues installing your eSIM profile.
Why Should You Use an eSIM While Traveling?
eSIMs provide a practical and reasonably priced means of maintaining connection, which makes them emerge victorious in the eSIMs vs. physical SIMs debate. They simplify the switching between providers and plans by removing the requirement for actual SIM cards.
For most travelers, a local SIM card is a popular choice. Yet, this requires a visit to a physical shop and lengthy registration procedures. Using eSIMs allows you to instantly connect once you land in your destination country, eliminating the need to search for local SIM cards.
eSIMs also lets you avoid the hefty expenses linked to international roaming. You can buy an eSIM plan that fits your needs and budget rather than depending on your home carrier’s roaming policies. This adaptability lets you pick the finest prices for calls, messages, and data, enabling you to keep your travel expenditures in check.
Furthermore, with most eSIMs, you can switch plans easily. This is especially helpful if your traveling route consists of multiple destinations.
Final thoughts
In conclusion, eSIMs offer comfort and ease of use for travelers’ connection needs. Since there are so many providers, your priority should be selecting one that best suits your needs.
Ubigi is a reliable eSIM provider offering global travelers affordable and flexible data plans. With its extensive coverage, Ubigi simplifies staying connected while abroad.
