eSIMple Review: Prices, Plans, and Customer Support

eSIMple Review: Prices, Plans, and Customer Support

Today, I’m checking out yet another eSIM provider — this time, a lesser-known one called eSIMple. They claim to have around 200,000 users worldwide and market themselves with the slogan: “Fast, Reliable eSIM for Every Trip.” Sounds great, but does it actually deliver? In this eSIMple review, I’ll be diving into everything that matters, including plans, pricing, coverage, customer support, and how easy (or frustrating) the installation process is. If you’re considering eSIMple for your next trip, stick around as I break down whether it’s worth your money. Let’s get into it.

eSIMple in brief

While eSIMple isn’t the biggest name in the eSIM world, it’s an option worth looking into.

So, what is eSIMple? It’s an eSIM provider that offers data-only plans in over 100 destinations, so whether you’re heading to Asia, the Americas, or anywhere in between, there’s a good chance they’ve got you covered. If you’re traveling to Europe, you can also grab a regional plan that works across multiple countries.

One thing to note is that eSIMple doesn’t have a mobile app — everything is managed through their website. On the bright side, they offer 24/7 customer support via chat, along with a help center and FAQs. You can also top up your plan if you need more data while traveling.

Regarding user reviews, I haven’t found many that would actually help you get an image of the service and its quality — there are only two reviews on its Trustpilot page.

Here’s a breakdown of the key features:

Feature Description
Price From $6.00
Destinations 100+
Networks 3G, 4G, LTE, 5G
Additional features Regional plan for Europe, top-up option
Customer support 24/7 customer support via chat, help center, FAQ section
Tethering Yes
Phone calls Data-only (VoIP apps supported)
Visit eSIMple

eSIMple review: pros and cons

Here’s a quick breakdown of eSIMple eSIM’s main advantages and disadvantages:

Pros

  • Top-up option
  • Regional plan for Europe
  • Allows tethering
  • 24/7 customer support
  • Simple website interface

Cons

  • Covers fewer destinations than some other providers
  • No unlimited data options
  • Doesn’t include traditional phone calls and texts
  • No app
  • For most destinations, the smallest plan is 3 GB

Looking at the pros and cons, eSIMple has some solid perks. 24/7 customer support, a top-up option, and a simple website interface make it pretty user-friendly. I also like that they offer a regional Europe plan and allow tethering, which is great if you need to share your connection.

That said, there are some downsides. No app, no unlimited data, and fewer destinations than bigger competitors make it feel a bit limited. Also, it’s not the cheapest eSIM provider out there, so if you’re on a tight budget, you might find better deals elsewhere.

Overall, eSIMple works, but it’s not perfect — whether it’s right for you depends a lot on your personal needs.

eSIMple customer support

eSIMple offers 24/7 customer support via chat, but since it’s not live, response times can be slow. This can be frustrating if you need urgent help while traveling.

Besides chat, eSIMple also has a help center and an FAQ section, which cover common issues like installation and troubleshooting. These resources can be useful, but if you run into a more complex problem, expect some waiting time before getting a real person to assist you.

How to use eSIMple

The steps you’ll have to take to install your eSIMple eSIM are fairly simple. After purchasing a plan and receiving a QR code, follow the guide below.

How to use eSIMple on iPhone

  1. Go to “Settings.”
  2. Tap “Cellular” or “Mobile Data” and then “Add eSIM.”
  3. Scan the QR code or enter the details manually.
  4. Follow the instructions to install the eSIM.

How to use eSIMple on Android

  1. Go to “Settings.”
  2. Press “Connections” and enter the “SIM card manager,” then tap “Add eSIM.”
  3. Scan the QR code or enter the details manually.
  4. Follow the instructions to install the eSIM.

Once you arrive at your destination, turn off your primary SIM and activate your eSIM.

Why should you use an eSIM while traveling?

Traveling with an eSIM makes staying connected easier, cheaper, and more convenient. Instead of dealing with physical SIM cards or expensive data roaming fees, you can set everything up digitally in just a few minutes. Here are some key reasons why an eSIM is a great choice for travelers:

  • No SIM card swapping. No need to remove your physical SIM or worry about losing it.
  • Cheaper than data roaming. Avoid expensive international roaming fees.
  • Fully digital setup. Buy, activate, and manage your plan online — no store visits needed.
  • Access to multiple carriers. Choose the best provider for coverage in your destination.
  • Supports multiple profiles. You can use an eSIM for data and keep your regular SIM card for calls and SMS.
  • Flexible plans. No long-term contracts; pay only for what you need.

eSIMple laptop screen

Final thoughts

After testing eSIMple, I can see its appeal — it’s easy to use, offers 24/7 support (even if response times can be slow), and has a top-up option, which not all providers do. The Europe regional plan is a plus, and activation is simple since everything is handled online.

That said, there are definitely some downsides. It’s not the cheapest eSIM out there, and with no app, no unlimited data, and only one regional plan, it feels a bit limited compared to bigger competitors.

At the end of the day, it really depends on your needs. But if you’re looking for a wide selection of regional plans and better prices, I’d probably recommend checking out other providers instead.

Visit eSIMple

Frequently Asked Questions (FAQs)

Can I use eSIMple with my current phone?

How do I activate my eSIMple plan?

Is the eSIMple app legit?

Dom

Dom is the driving force behind esimgeek, where he provides expert support and guidance on travel technology, digital innovations, and industry trends. He is passionate about the transformative potential of eSIMs to revolutionize travel and technology, offering seamless connectivity and enhanced convenience for travelers globally.