MTX Connect Review: Exploring Features, Prices, and Plans

MTX Connect Review: Exploring Features, Prices, and Plans

eSIMs have quickly become a must-have for travelers, making it easy to stay connected without changing physical SIM cards. Today, I’m taking a closer look at MTX Connect, an eSIM provider that promises global coverage and flexible data options. In this MTX Connect review, I’ll walk you through its key features, the pros and cons, and what to expect from their customer support. I hope that by the end, you’ll have a good sense of whether MTX Connect is the right fit for staying connected on your travels.

MTX Connect in brief

So, what is MTX Connect? Let’s start with the basics. MTX Connect aims to make it easy to stay connected in over 130 countries and destinations, offering a range of local, regional, and global data plans to fit all kinds of travel needs.

Based in Luxembourg, it’s a provider with both eSIM and traditional SIM card options, so you can choose what works best for you. They also offer a few extra features, like ways to receive SMS messages on the go and international calling, which can be handy for travelers looking for more flexibility.

Check out the table below for a quick look at MTX Connect’s main features and options.

Feature Description
Price From $2.83
Destinations 130+ destinations
Offered cellular networks 3G, 4G, LTE, 5G
Additional features Top-ups for some plans, local and regional plans, unlimited data plans
Customer support Via 24/7 live chat
Supports tethering Yes
Allows phone calls Data only (VoIP apps supported)
Explore MTX Connect

MTX Connect pros and cons

For this MTX Connect review, I’ve identified some key pros and cons to help you weigh whether it’s the right choice for your travels. MTX Connect has a lot to offer, but like any service, it has its strengths and limitations.

To make it easier, I’ve summarized the main points in the table below.

Pros

  • Available in 130+ destinations
  • Top-up option for some plans
  • Allows tethering
  • 24/7 customer support
  • Regional plans available
  • Offers unlimited data plans
  • Additional features (a way to receive SMS and make international calls)

Cons

  • Doesn’t include traditional phone calls and texts
  • Unlimited data plans aren’t offered in every country
  • Most plans cover multiple countries, making them quite pricey
  • Covers fewer countries than some competitors

On the bright side, it offers tethering and has a top-up option for some plans, which can be super convenient. Plus, their 24/7 customer support is always there if you need help. They even have unique options like pay-as-you-go and special plans like the “Nightly Max” for unlimited night-time data, which can be a nice touch for specific needs. But I get it — having many unique options can feel a bit confusing at times.

On the flip side, MTX Connect doesn’t support traditional calls or texts, and unlimited data isn’t available in every country. Most of their plans cover multiple countries, which is great for international travelers but can make them a bit pricey if you’re just visiting one place. Also, while they have solid coverage, it’s not as extensive as some other providers out there.

MTX Connect customer support

MTX Connect offers 24/7 customer support, which is a big plus, especially when you’re traveling and may need assistance at any time. You can reach out to their team via live chat or email, making it relatively easy to get help if you run into any issues with your eSIM or connectivity.

From what I’ve seen, the support is generally responsive, though, as with any service, experiences can vary. Having round-the-clock support is reassuring, particularly if you’re in a different time zone and need immediate assistance.

MTX Connect user reviews

To provide a well-rounded view, I looked at user reviews from Trustpilot. Overall, MTX Connect has a great star rating there but received mixed feedback. While many users appreciate the convenience and support, there are a few areas where experiences vary.

What people liked

  • Responsive customer support. Several users talked about MTX Connect’s customer support, highlighting quick response times and effective solutions for connectivity and billing issues.
  • Ease of use. Many found the eSIM setup and usage straightforward. Users appreciated the convenience of being able to manage data on the go, making it especially useful for short-term travel and airport transfers.
  • Reliable connection in supported areas. In regions with strong local networks, users reported a stable connection that allowed them to browse, use social media, and even stream Netflix without issues.

What people didn’t like

  • Issues with internet speed. Some users found MTX Connect’s internet speeds slow, particularly with certain data plans. One user noted they paid €52 for a plan but experienced slow speeds and only received a partial refund after complaints.
  • Not user-friendly setup process. A few users found the setup process confusing, with one mentioning that they thought their SIM was ready to use, only to discover it wasn’t activated properly. This resulted in unexpected charges on their main phone account.
  • Higher prices for data. A couple of users mentioned that MTX Connect’s data prices felt high compared to other options. For example, one user felt that paying $10 for 1 GB at full speed was too expensive, especially since speeds dropped significantly after the initial data limit.

How to use MTX Connect

Using MTX Connect is relatively simple, whether you’re setting it up on an iPhone or an Android device. Here’s a quick guide to get you started:

How to use MTX eSIM on iPhone:

  1. Go to “Settings.”
  2. Tap “Cellular” or “Mobile Data” and then “Add eSIM.”
  3. Scan the QR code or enter the details manually.
  4. Follow the on-screen instructions to complete the eSIM installation.

How to use MTX eSIM on Android:

  1. Go to “Settings.”
  2. Press “Connections” and enter the “SIM card manager,” then tap “Add eSIM.”
  3. Scan the QR code or enter the details manually.
  4. Follow the on-screen instructions to install the eSIM.

MTX Connect laptop screen

Final thoughts

All in all, MTX Connect can be a solid choice for travelers looking for flexible and reliable eSIM options with global coverage. With plans available in over 130 countries and destinations, 24/7 customer support, and a variety of data options — including some unlimited plans — it’s a service that caters well to frequent travelers and those needing multi-country connectivity.

That said, MTX Connect’s pricing structure can be a bit confusing due to the variety of plans, and some options may be pricier than single-country alternatives. Additionally, the service doesn’t include traditional phone calls or SMS, and a few users have noted slower speeds in certain areas.

Overall, if you’re looking for an easy way to stay connected without dealing with physical SIM cards, MTX Connect offers a convenient solution that could be worth exploring. Just be sure to check the plan options for your specific destinations to ensure it aligns with your data needs and budget.

Visit MTX Connect

Frequently Asked Questions (FAQs)

Can I make calls with an MTX Connect eSIM?

What should I do if I have trouble installing my MTX Connect eSIM?

Does MTX Connect offer unlimited data plans?

Dom

Dom is the driving force behind esimgeek, where he provides expert support and guidance on travel technology, digital innovations, and industry trends. He is passionate about the transformative potential of eSIMs to revolutionize travel and technology, offering seamless connectivity and enhanced convenience for travelers globally.