TravelKon customer support
TravelKon puts a big focus on customer support, aiming to make sure you get help whenever you need it.
They proudly highlight that they were the first provider in Australia to offer eSIMs, driven by a commitment to innovation and customer satisfaction. TravelKon writes on its website, “No bots and no waiting 24 hours for a reply. If you need any assistance or guidance, you can count on us.”
To make things even easier, their support team is available 24/7 through multiple channels, including WhatsApp, Facebook Messenger, and email. So, whether you’re dealing with a quick question or need some guidance while traveling, TravelKon’s team should always be ready to assist.
TravelKon user reviews
While TravelKon doesn’t have a dedicated app, feedback from customers on Google and Product Review (Australia’s top consumer opinion site) paints a promising picture of their service. Here’s a snapshot of what users are saying.
What users liked
- Responsive customer support. Many users appreciated TravelKon’s customer support, often highlighting the quick, friendly, and effective assistance they received. Support is available via WhatsApp, Facebook Messenger, and email, with some users mentioning they got replies even at odd hours.
- Ease of use. Customers found the eSIM setup process straightforward, with easy-to-follow instructions that allowed them to activate the service quickly.
- Reliable connectivity. Users often mentioned that TravelKon provided a stable connection during their travels in Europe, the USA, and Asia. Several reviews emphasized how reliable the data service was for using maps, browsing, and social media, with minimal disruptions.
What users didn’t like
- Limited local plan selection. While most users were pleased with the global and regional options, some expressed disappointment at the limited selection of local plans. For travelers needing data in only one country, the available options can feel limited.
- Incompatibility with older devices. A few users mentioned issues when their phones were not compatible with eSIM technology, often with older models. However, they noted that customer support was quick to provide guidance and suggest solutions.
How to use TravelKon
Using TravelKon’s eSIM is a simple process, and it’s compatible with most modern smartphones. Once you’ve purchased your plan, you’ll receive an email with a QR code to activate the eSIM.
Here’s a quick step-by-step guide for both iPhone and Android users:
How to use TravelKon eSIM on iPhone
- Go to “Settings.”
- Tap “Cellular” or “Mobile Data” and then “Add eSIM.”
- Scan the QR code or enter the details manually.
- Follow the instructions to install the eSIM.
How to use TravelKon eSIM on Android
- Go to “Settings.”
- Press “Connections” and enter the “SIM card manager,” then tap “Add eSIM.”
- Scan the QR code or enter the details manually.
- Follow the instructions to install the eSIM.
Final thoughts
In my opinion, TravelKon can be a great option for travelers looking for an easy way to get data while on the go.
With coverage in over 190 destinations, flexible regional and global plans, and a straightforward setup process, it’s designed to make getting connected as simple as possible. Many users have highlighted TravelKon’s responsive customer support and how quickly they were able to get online.
That said, it’s worth noting that some of TravelKon’s plans, especially those covering multiple countries, can get a bit pricey. The limited selection of single-country plans and the lack of a top-up option may also be factors to consider. But if you’re after flexibility and reliable service across several regions, TravelKon could still be a great choice to keep you connected on your next adventure.
